Home
Home
Home
Home

FREQUENTLY ASKED QUESTIONS

Ordering & Shipping

How much is shipping?

Shipping is free for all orders in the U.S. We currently do not ship internationally through our website. Please check Amazon and Wayfair for our rugs in your shipping country.

How do I track my order?

You will receive a confirmation email with a tracking number and link when your order is placed. Please make sure you enter your email correctly when checking out. Shipping usually takes 2-4 days for processing and shipping.

Payments & Returns

What is the return or exchange policy?

Orders can be returned and refunds will be credited back to your original form of payment. Please refer to our return policy for more details.

Are there any additional taxes?

All taxes are included in the purchase price except for the state of New Jersey where there is a 6% state tax added. You will see this amount after you checkout and add your billing and shipping information.

Is my payment secure?

Every payment on kccub.com is guaranteed to be secure. Our site includes a SSL certificate, using standard 128 bit encryption technology. Our payment system is certified PCI DSS compliant.

What methods of payments do you accept?

We accept all major credit cards including VISA, MasterCard and American Express!

Your credit card will be billed at the point of sale and your statement will reflect the amount charged shortly after you place your order with us.

Sizing & Care

Where are the rugs made?

Our rugs are made in Turkey and are shipped to warehouses in the US. All orders are shipped directly from the US and arrive within 2-4 days.

How do I clean the rug?

The low pile material makes this rug very easy to clean and vacuum. The material is not scratchy so your kids can sit and play comfortably on the rugs. We’d recommend hand cleaning or spot cleaning your rug with a little water and soap as needed.

What’s sizes do the rugs come in?

All of our Educational rugs come in three sizes.

  • 3’3” x 4’7” (5lbs)
  • 5’0” x 6’6” (10 lbs)
  • 8’2” x 9’10” (21.5 lbs)

All of our Decor rugs come in two sizes.

  • 3’11 x 5’3” (10 lbs)
  • 5’3” x 7’3” (16.5 lbs)